Legal

Terms of Service

The terms on which we provide travel agency services. Please read section 3 in particular — it explains what we are responsible for and what we are not.

Effective from
25 July 2026
Last updated
25 July 2026
Applies to
urbanwingstravel.pro and all services

1. About these terms

These Terms of Service govern your use of urbanwingstravel.pro and any travel services you engage us to arrange. By enquiring with us, confirming a booking or making a payment, you accept these terms.

The agreement is between you and Urban Wings Travel, a proprietorship concern of Yash Kumar, registered office 5, Wings Tower, Rasha Govind Marg, Jaipur, Rajasthan 302003, India, registered with the Ministry of Micro, Small and Medium Enterprises, Government of India under Udyam Registration Number UDYAM-RJ-17-0665346, classified as a micro enterprise under NIC code 79110 — Travel agency activities.

Our business commenced on 20 April 2024. Our registered activity is travel agency activities, and we provide services falling within that classification.

2. What we do

We arrange:

  • Air ticketing, domestic and international
  • Visa documentation and application assistance
  • Holiday packages and custom itineraries
  • Managed corporate travel
  • Ground transport, airport transfers and chauffeur services
  • Travel insurance placement through licensed insurers

We do not provide work permits, student visas, permanent migration or immigration advice. That work is properly done by a registered immigration consultant or licensed lawyer, and we will say so rather than take on work outside our competence.

3. Our role — please read this carefully

We act as an agent, arranging services that are performed by independent third-party suppliers: airlines, hotels, ground operators, transport companies, insurers and others. We are not the carrier, the accommodation provider or the operator.

This has three consequences you should understand before booking:

  • Supplier terms apply to you. When you book, you also enter a contract with each supplier, on their conditions of carriage or booking terms. We make those terms available to you before you pay.
  • We are responsible for our own work. If we make an error — a wrong date, a misspelled name, a document we failed to check — we correct it at our own cost and, where we cannot, we compensate you for the loss our error caused.
  • We are not liable for supplier acts or omissions. Flight cancellations, delays, denied boarding, hotel overbooking, changes to published schedules, and the quality of services provided by suppliers are matters for those suppliers. We will assist you in pursuing them, at no extra charge, but we cannot accept liability for them.

We also have no control over — and accept no liability for — visa decisions, immigration and border control decisions, weather, natural events, strikes, civil unrest, epidemics, war, or any change in law or government policy.

4. Enquiries, quotations and bookings

4.1 Quotations

Quotations are free and carry no obligation. Every quotation lists inclusions and exclusions as two separate lists, and shows our service fee as a separate visible line item. A quotation is valid for the period stated on it and is subject to availability and to supplier pricing at the time of confirmation. Airfares in particular are not guaranteed until ticketed.

4.2 Your responsibilities

You must:

  • Give us names exactly as they appear in the passport. Airlines charge for corrections and some tickets cannot be corrected at all.
  • Tell us accurately about nationality, passport validity and expiry, and any previous visa refusal.
  • Check every confirmation we send you promptly and tell us of any error within 24 hours.
  • Ensure your passport, visas and health documentation are valid and sufficient for your entire journey, including any transit points.
  • Arrive for check-in and departure at the times stated.

We check what we reasonably can, and we do check passport validity, blank pages and transit requirements before ticketing. But the traveller remains responsible for holding valid documentation, and no refund is available where travel is denied because it was not held.

4.3 Confirmation

A booking is confirmed only when we have issued a written confirmation and received the payment stated in it. Verbal or messaged indications of intent do not confirm a booking or hold a price.

5. Prices, fees and payment

5.1 Our service fee

We charge a service fee for the work we perform. It is disclosed as a separate line on every quotation before you commit, and it is never folded into a fare or a package price. It compensates work already carried out and is not refundable once that work is done, whatever the outcome of a visa application or a supplier's decision.

5.2 GST

Urban Wings Travel is not registered under GST. We therefore do not charge or collect GST and cannot issue a GST invoice or pass on input tax credit. Businesses that require a GST invoice should note this before booking. Taxes and statutory levies charged by airlines, hotels, consulates and governments are collected by those parties and shown separately on your quotation.

5.3 Payment

  • Accepted: bank transfer (NEFT/RTGS/IMPS), UPI, and credit or debit card through a secure gateway. Card payments may attract a gateway charge, disclosed before you pay.
  • Flights are generally payable in full at ticketing, because fares are only guaranteed once issued.
  • Holiday packages take a deposit of 25% at confirmation, with the balance due 30 days before departure, unless your quotation states otherwise.
  • Where a booking is not paid by the stated deadline, it may be cancelled by the supplier and any deposit forfeited under their terms.

5.4 Payment fraud warning

We will never ask you to send card numbers, CVV codes, OTPs, UPI PINs or banking passwords by email, WhatsApp, SMS or telephone. We will never ask you to transfer money to a personal account. If you receive such a request purporting to come from us, do not act on it — telephone our office directly on +91 95809 18157 to verify.

6. Changes and cancellations

Changes and cancellations are governed by our Refund and Cancellation Policy, which forms part of these terms. In summary: what is possible and what it costs is determined by the fare or rate you booked, and we explain those rules to you before you pay.

We may cancel a booking if payment is not received when due, if you provide materially inaccurate information, or if a supplier cancels. Where we cancel for reasons attributable to us, we refund in full including our service fee.

7. Visa services

  • Granting a visa is the sole and sovereign decision of the destination country. We cannot and do not guarantee any visa outcome. Be cautious of anyone who does.
  • Our fee covers preparation, review, submission and tracking — work performed regardless of outcome — and is not refundable on refusal.
  • Consular and visa centre fees are set by governments, paid to them, and are never refundable by us or by them.
  • You must provide accurate and complete information. Submitting false documents is an offence, and we will withdraw from any application where we believe documents to be false.
  • Published processing times are estimates published by consulates, not commitments we control.

8. Travel insurance

We strongly recommend travel insurance for every international trip. We place cover with licensed insurers and are not an insurer ourselves. The contract of insurance is between you and the insurer, and claims are decided by them under the policy wording. Read that wording — particularly on pre-existing medical conditions, adventure activities and cancellation grounds.

9. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded — including your rights as a consumer under the Consumer Protection Act, 2019.

Subject to that:

  • Our total liability arising from any booking is limited to the total service fees you paid us in respect of that booking.
  • We are not liable for indirect or consequential loss, including loss of enjoyment, missed business opportunity, or loss of profit.
  • We are not liable for supplier failures, or for events beyond our reasonable control as described in clause 3.

10. Intellectual property

The content of urbanwingstravel.pro — text, design, photography selection and layout — belongs to Urban Wings Travel or is used under licence. You may not reproduce it commercially without written permission. Airline, hotel and other third-party names appearing on this site are the trade marks of their respective owners and are used descriptively to indicate suppliers we transact with. Their appearance does not imply partnership, endorsement or affiliation.

11. Complaints

Raise a complaint with your advisor first — most matters resolve immediately. If unresolved, escalate to our Grievance Officer, Yash Kumar, at grievance@urbanwingstravel.pro. Complaints are acknowledged within 48 business hours and resolved within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.

Complaints about a supplier's own performance should be raised with us in writing within 28 days of your return, so that we can pursue the supplier within their own claim windows.

12. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Jaipur, Rajasthan have exclusive jurisdiction over any dispute, save that nothing here prevents a consumer from approaching a Consumer Commission having jurisdiction under the Consumer Protection Act, 2019.

13. Changes to these terms

We may revise these terms. The version in force at the time of your booking governs that booking. The "last updated" date above reflects the current version.

14. Contact

Urban Wings Travel
5, Wings Tower, Rasha Govind Marg, Jaipur, Rajasthan 302003, India
Telephone: +91 95809 18157
Email: hello@urbanwingstravel.pro
Registered email for service of notice: ywhsj@rediffmail.com
Udyam Registration Number: UDYAM-RJ-17-0665346