Contact us
Tell us where you want to go
Every enquiry is read and answered by an advisor — not routed into a queue. We reply within four business hours during office hours, and there is no fee and no obligation to enquire.
Send an enquiry
The more you tell us, the more useful our first reply will be.
Visit us
Our office in Jaipur
You are welcome to come in. Please call ahead so the right advisor is free when you arrive rather than mid-consultation with someone else.
Business hours
- Monday – Friday
- 9:30 AM – 7:30 PM
- Saturday
- 10:00 AM – 6:00 PM
- Sunday
- Enquiries by appointment
All times IST (GMT+5:30).
Travellers already on a trip booked with us can reach the 24/7 duty desk on the number issued with their itinerary.
Direct desks
- Flight desk bookings@urbanwingstravel.pro Ticketing, reissues, group fares
- Visa desk visa@urbanwingstravel.pro Documentation, appointments, assessments
- Corporate desk corporate@urbanwingstravel.pro Managed accounts and proposals
- Support support@urbanwingstravel.pro Existing bookings and on-trip help
- Careers careers@urbanwingstravel.pro Applications and open roles
- Grievances grievance@urbanwingstravel.pro Complaints and escalations
Registered enterprise
Urban Wings Travel
Registered with the Ministry of Micro, Small and Medium Enterprises, Government of India under Udyam Registration Number UDYAM-RJ-17-0665346, issued 24 July 2026. Verify it yourself at udyamregistration.gov.in.
Registered email for service of notice: ywhsj@rediffmail.com. Not registered under GST.
Before you write
Quick answers
The questions we are asked most often at first contact.
Not covered here? Ask us directly — we answer within four business hours.
How do I start a booking?
Send us an enquiry through the contact form, call the office, or message us on WhatsApp. Tell us roughly where you want to go, roughly when, and how many are travelling. We reply within four business hours with either costed options or the questions we need answered first. There is no fee to enquire and no obligation to proceed.
Do you charge for planning and quotations?
No. Enquiries, quotations and the first rounds of itinerary revision are free. We only charge once you confirm a booking, and our service fee is shown as a separate visible line on the quotation you approve — it is never folded into a fare or a package price.
How quickly will I hear back?
Within four business hours during office hours for a first response. A full costed itinerary for a complex multi-country trip takes two to three business days, because doing it properly means checking availability and pricing rather than sending you a template.
What payment methods do you accept?
Bank transfer (NEFT, RTGS, IMPS), UPI, and credit or debit card through a secure payment gateway. Card payments may carry a gateway charge, which we show you before you pay. We will never ask you to send card details by email, WhatsApp or SMS — if anyone claiming to be us does, stop and call our office number directly.
How do I raise a complaint?
Write to grievance@urbanwingstravel.pro or call the office. Yash Kumar, our Proprietor & Grievance Officer, acknowledges every complaint within 48 business hours and resolves within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.